Detailed Comparison
| |
Standard
Edition
|
Professional
Edition
|
Enterprise
Edition
|
|---|---|---|---|
| Agency | |||
| Typical Population Served | less than 50,000 | less than 250,000 | 250,000 or more |
| Recommended Number of Users | 3-5 users | 6-12 users | 12+ users |
| Maximum Cases Per Year | 500 cases | 2500 cases | 2500 or more |
| Support | |||
| Email Support | |||
| Phone Support | |||
| Normal Support Hours | M-F 9am-5pm PST | M-F 9am-5pm PST | M-F 9am-5pm PST |
| Response - Normal Issues | Within 3 Business Days | Within 2 Business Days | Within 1 Business Day |
| Response - Critical Issues | Next Business Day | Same Business Day | 24 / 7 |
| Licensing | |||
| Subscription | |||
| Perpetual | Optional | ||
| Source Code Available | Optional | ||
| Hosting | |||
| Cloud Hosted | |||
| Shared Hosting Environment | |||
| Dedicated Hosting Environment | Optional | ||
| Self-Hosted / On-Premise | Optional | ||
| Community Test Environment | |||
| Dedicated Test / Training Environment | Optional | ||
| Storage | |||
| Included Storage
Storage Details
Total amount based on annual record count | ~ 20MB per case | ~ 60MB per case | ~ 250MB per case |
| Additional Storage | Add any time | Add any time | Add any time |
| Implementation | |||
| Live in Less Than A Week | |||
| Getting Started Videos | |||
| Email Configuration Support | |||
| Personalized Configuration Assistance | |||
| Data Conversion | Optional | Optional | Optional |
| Project Management | Optional | ||
| Core Features | |||
| Case Entry Forms | |||
| Attach Photos & Documents | |||
| Field Help | |||
| Customizable Field Help | |||
| Standard Search | |||
| Quick Search | |||
| Full-Text Search | |||
| Case Note | |||
| Multiple Case Notes | |||
| Tracking | |||
| Toxicology Tracking | |||
| Medication Tracking | |||
| Property Tracking | |||
| Evidence Tracking | |||
| Auditing | |||
| Printed Reports | |||
| Case Printouts - Standard | |||
| Case Printouts - Advanced | |||
| Management Reports - Standard | |||
| Management Reports - Advanced | |||
| Custom Printouts / Reports | Optional | ||
| Scheduled Report Delivery | Optional | ||
| Fillable Forms | |||
| Built-In Fillable Forms | |||
| Custom Fillable Forms |
Optional One-Time Cost Per Form |
Optional One-Time Cost Per Form | |
| Signature Capture | |||
| Signature Capture | |||
| Topaz Signature Pads | Optional | ||
| Notifications | |||
| Notifications | |||
| Message Board | |||
| Workflow | |||
| Review & Approval Workflow | |||
| Custom Workflow | Optional | ||
| Visual Designer | Optional | ||
| Case Triage | |||
| Quick Entry For New Cases | |||
| Track Non-Investigative Cases Separately | |||
| Custom Intake Process | Optional | ||
| External Case Submission Portal For hospice, funeral homes, and other external users | Optional | ||
| Interfaces | |||
| State EDRS Interface Available for CA and PA Ask about other states |
Optional |
Optional |
Optional |
| Custom Interfaces | Optional | ||
| Security | |||
| Direct Internet Access Highly secured Access | |||
| Two-Factor | |||
| Active Directory (LDAP) Integration | Optional | ||
| Custom Authentication | Optional | ||
| Dashboards | |||
| Active Home Page with Real-Time Statistics | |||
| Live Status Board
Tracking of cases and tasks | |||
| Morgue Log | |||
| Hold Log | |||
| Releases / Updates | |||
| Updates and New Releases Included | |||
| Automatic Upgrades | |||
| Custom Scheduled Upgrades | Optional | ||
| In-App Training Videos | |||
| Personalized Remote Update Training | |||
| Detailed Release Notes | |||
| Beta Test New Releases | |||
| Service Level | |||
| Minimum Availability | 99% | 99% | 99% |
| Disaster Recovery Timeframe | < 16 hours | < 16 hours | < 16 hours |
| Guaranteed Availability SLA | |||
| Hot Standby Failover | Optional |