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Detailed Comparison

Icon Icon Standard Edition Icon Professional Edition Icon Enterprise Edition
Agency   
Typical Population Served less than 50,000 less than 250,000 250,000 or more
Recommended Number of Users 3-5 users 6-12 users 12+ users
Maximum Cases Per Year 500 cases 2500 cases 2500 or more
Support   
Email Support
Phone Support
Normal Support Hours M-F 9am-5pm PST M-F 9am-5pm PST M-F 9am-5pm PST
Response - Normal Issues Within 3 Business Days Within 2 Business Days Within 1 Business Day
Response - Critical Issues Next Business Day Same Business Day 24 / 7
Licensing   
Subscription
Perpetual Optional
Source Code Available Optional
Hosting   
Cloud Hosted
Shared Hosting Environment
Dedicated Hosting Environment Optional
Self-Hosted / On-Premise Optional
Community Test Environment
Dedicated Test / Training Environment Optional
Storage   
Included Storage    Storage Details
Additional / Custom Storage Optional Optional Optional
Implementation   
Live in Less Than A Week
Getting Started Videos
Email Configuration Support
Personalized Configuration Assistance
Data Conversion Optional Optional Optional
Project Management Optional
Core Features   
Case Entry Forms
Attach Photos & Documents
Field Help
Customizable Field Help
Standard Search
Quick Search
Full-Text Search
Case Note
Multiple Case Notes
Tracking   
Toxicology Tracking
Medication Tracking
Property Tracking
Evidence Tracking
Auditing
Printed Reports   
Case Printouts - Standard
Case Printouts - Advanced
Management Reports - Standard
Management Reports - Advanced
Custom Printouts / Reports Optional
Scheduled Report Delivery Optional
Fillable Forms   
Built-In Fillable Forms
Custom Fillable Forms Optional
One-Time Cost Per Form
Optional
One-Time Cost Per Form
Signature Capture   
Signature Capture
Topaz Signature Pads Optional
Notifications   
Notifications
Message Board
Workflow   
Review & Approval Workflow
Custom Workflow Optional
Visual Designer Optional
Case Triage   
Quick Entry For New Cases
Track Non-Investigative Cases Separately
Custom Intake Process Optional
External Case Submission Portal
For hospice, funeral homes, and other external users
Optional
Interfaces   
State EDRS Interface
    Available for CA and PA
    Ask about other states
Optional
Optional
Optional
Custom Interfaces Optional
Security   
Direct Internet Access
Highly secured Access
Two-Factor
Active Directory (LDAP) Integration Optional
Custom Authentication Optional
Dashboards   
Active Home Page
with Real-Time Statistics
Live Status Board
Tracking of cases and tasks
Morgue Log
Hold Log
Releases / Updates   
Updates and New Releases Included
Automatic Upgrades
Custom Scheduled Upgrades Optional
In-App Training Videos
Personalized Remote Update Training
Detailed Release Notes
Beta Test New Releases
Service Level   
Minimum Availability 99% 99% 99%
Disaster Recovery Timeframe < 16 hours < 16 hours < 16 hours
Guaranteed Availability SLA
Hot Standby Failover Optional